Boycott: Target.com

I have gotten into on-line shopping a lot since moving to Holland. I've grown to hate shopping even more since moving here, and on-line shopping makes some things easier. I am a frequent customer of Amazon.com and Drugstore.com. I've even begun to explore shopping of clothes through stores such as EddieBauer.com and VictoriaSecrets.com. For the most part, I have been quite happy with my experiences of shopping on-line. However, Target.com has disappointed me greatly with my last order from them.

I placed an order on December 28, 2006. What is today? Yes, my order still has not arrived. Every week, I keep getting these e-mails saying that there is a delay in my shipment and the expected delivery date is in about 2 weeks. Fortunately, it's not an item I am in a hurry for, so I let it go for a few weeks, but I figured a month was about enough. I tried to go cancel my order but supposedly, there is a note in each of these "delay" e-mails saying that I cannot cancel my order because the order is being "prepared." Obviously, when they first sent me this e-mail first week of January, the item was not being prepared or otherwise it would be here by now. I initially sent a polite e-mail to customer service requesting to cancel my order but I got one of those lengthy, pre-written, "we value you as a customer but..." e-mails. I was quite annoyed by this and wrote another, more adamant e-mail trying to get my order cancelled. Apparently, the way Target expects us to handle this is, refuse the package when it arrives and get a refund. Personally, I don't find this solution acceptable. I don't like the idea of an open order sitting in my account that could show up anytime. How do I know I won't all of the sudden get a package 2 years from now and accidentally open it? Worse yet, what if I have to move before the order gets here? When should enough be enough when it comes to waiting for a package? If they are going to take over a month to deliver an order, they should be prepared to eat any risks associated with cancelling the order if requested by the customer. Well, Target didn't listen to the customer. So now they have one very dissatisfied customer who will take their business, and hopefully some of their family and friends', elsewhere from now on.